Make sure each colored dot on the ink cartridge label matches the colored dot on the print carriage. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. Matching the colored dot on the print carriage. The Virtual Agent is currently unavailable. If the serial number displays , select the checkbox next to it, and then click Update. If Device is ready to be reflashed displays, click Continue to update the firmware.

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Click the name of your printer, and then click Continue. This document is for HP Officejet,and printers with or ink cartridges, and a non-removable printhead. Remove the ink cartridges Removing the ink cartridges and checking for an error message can help diagnose the printer issue.

Wiping the copper-colored contact.

HP Officejet 6612 Ink Cartridges

With the printer turned ondisconnect the power cord from the rear of the printer. Update the printer firmware The error might occur if the printer firmware is outdated.

The Virtual Agent reskjet currently unavailable. An Ink System Failure error message displays on the printer control panel or computer, and the printer does not print.


HP Officejet Printers – ‘Ink System Failure’ Error Displays | HP® Customer Support

Mac Update the printer firmware for printers connected to a Mac. Download the firmware update from the HP website, and then install it on your printer. Removing the ink cartridge.

If the serial number displays but the status is ‘not applicable’ grayed outyou do not need the firmware update. Reset the printer In some cases, a printer reset can clear the error message.

HP recommends that you use genuine HP ink or toner supplies. Turn the printer on, if it is not already on. If the printer displays an Ink System Failure message on the control panel, skip to the step to Update the printer firmware. When the HP Printer Update window opens, see if the printer serial number displays. Clean the ink cartridges, and then check the error message Cleaning the ink cartridge contacts, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.

Click Firmwareand then click Download. Reinserting the ink cartridge. Javascript is disabled in this browser. This page requires Javascript. If the message is to Replace the,or Ink Cartridgeremove the specified ink cartridge s and clean the copper-colored contact again, and then reinsert the ink cartridge s. Search Windows for control paneland then click Control Panel in the results.


Disconnect the USB cable from the printer and the computer, and then restart the computer. Use genuine HP ink cartridges If your ink cartridges are not compatible with your printer, it might cause an error message.

When the serial number displays, select the checkbox next to it, and then click Update. If you need to change the version of Windows, click Changeselect your version, and then click Change.

See your browser’s documentation for specific instructions. Contact HP Support to schedule a repair or replacement.

If the issue persists, continue to the next step. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. Europe, Middle East, Africa. Service or replace your HP product if you completed all preceding steps.

If the message has changed to Replace the,or Ink Cartridgecontinue to the next step.